The cost for shipping and handling is detailed in our shipping rate chart and is summarized upon checkout. Please note that on occasion items may be shipped from different manufacturers and separate shipping rates may apply. Likewise, all items ordered together are not necessarily shipped together. Please note that international shipping rates will vary. Please e-mail us for the correct rate by clicking on the link below.
We accept PayPal, checks, and credit cards drawn on banks located within the United States and provided to the account holder. Not all payment methods are available via the web or fax. Checks returned for any reason will result in a service charge of $30.00.
Claims for refunds or financial adjustments must be submitted in writing within 30 days such charges were made to your account. You have 30 days to request an RMA (Return Merchandise Authorization) and 15 days to return the product to our warehouse after RMA approval. Packages returned without RMA's will be refused due to security and business operations reasons. Obtaining an RMA does not guarantee the return will be exchanged or refunded. Products must be in resalable conditin and in its original packaging in order to be accepted for RMA.
Sometimes we may be temporarily out of stock on a particular item. If this occurs, we will notify you of any delay via e-mail, fax, phone, or mail.
Should you need to cancel an order prior to shipment we will do our best to stop it. However, once an order is placed and begins the fulfillment process, it becomes difficult to cancel. If we are unable to stop it from shipping then it must go through the return policy and procedure (RMA). To attempt a cancellation, please call, fax, or email us immediately. The order should not be considered canceled until we have acknowledged that we were able to stop the shipment.
Damaged Goods Policy
If you receive an item that is damaged during shipping, notify us immediately. We will issue you a prepaid label for you to return the item to us and we will send you a replacement at no additional cost upon receiving the returned item.
We can be reached ve e-mail at: email@example.com